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Need Help?

We’re here to help you get the most out of AlignCore.

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Send Feedback

The easiest way to reach us is through the app:
1

Click Your Avatar

Find your avatar in the sidebar.
2

Select 'Send Feedback'

Click “Send feedback” from the menu.
3

Write Your Message

Tell us what’s on your mind - questions, suggestions, or issues.
4

Submit

We’ll receive your message with context about where you were in the app.

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Email Support

For account issues or if you can’t access the app:

Email Us

support@aligncore.aiWe typically respond within 24-48 hours on business days.

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What to Include

When reaching out about an issue, please include:
  • What you were trying to do
  • What happened instead
  • Your browser and device (e.g., Chrome on Mac)
  • Screenshots if relevant
This helps us resolve your issue faster.

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Feature Requests

Have an idea for AlignCore? We’d love to hear it! Use the feedback form in the app and start your message with “Feature request:” so we can categorize it properly.
We read every piece of feedback. While we can’t implement everything, user suggestions directly influence our roadmap.

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Bug Reports

Found something broken? Please let us know:
  1. Use the feedback form or email
  2. Describe the bug in detail
  3. Include steps to reproduce if possible
  4. Mention your browser and device

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Response Times

ChannelTypical Response
In-app feedback24-48 hours
Email24-48 hours
Urgent issuesSame day when possible
Response times may be longer on weekends and holidays.

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Self-Service Resources

Before reaching out, you might find your answer here:

FAQ

Common questions and answers

Troubleshooting

Solutions to common issues