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Login Issues

  1. Go to the login page
  2. Click “Forgot password?”
  3. Enter your email address
  4. Check your email for a reset link
  5. Create a new password
Reset links expire after 1 hour.
  • Check your spam/junk folder
  • Make sure you’re using the email you signed up with
  • Wait a few minutes and try again
  • If still not working, contact support
You can add a password to your account:
  1. Log in with Google
  2. Go to Settings → Account
  3. Click “Change password”
  4. Follow the verification steps
  5. Set your new password
  • Double-check your email spelling
  • Make sure caps lock isn’t on
  • Try resetting your password
  • If you signed up with Google, use the Google sign-in button

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Voice Input Issues

Check browser permissions:
  • Chrome: Settings → Privacy and Security → Site Settings → Microphone
  • Safari: Preferences → Websites → Microphone
  • Firefox: Settings → Privacy & Security → Permissions → Microphone
Make sure aligncore.ai is allowed.
Tips for better accuracy:
  • Speak clearly at a normal pace
  • Reduce background noise
  • Use a headset or external microphone
  • Move closer to your microphone
You can always edit the transcription after speaking.
  • Check your internet connection
  • Make sure no other apps are using the microphone
  • Try stopping and restarting the recording
  • Refresh the page and try again
Voice transcription has a 60-minute daily limit. This resets at midnight UTC. If you need more time, try journaling with text instead.

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Saving Issues

Drafts save automatically every few seconds. If your draft didn’t save:
  • Check your internet connection
  • Look for the “Draft saved” indicator in the editor
  • Try refreshing the page (your draft should reload)
If you close your browser before the draft saves, you may lose recent changes.
  • Make sure you’ve written something in the editor
  • Check your internet connection
  • Try refreshing the page
  • If the problem persists, copy your text, refresh, paste it back, and try again
  • Go to Journal History in the sidebar
  • Entries are sorted by most recent first
  • If you still can’t find it, contact support with the approximate time you submitted

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Display Issues

  1. Clear your browser cache
  2. Try a different browser
  3. Disable browser extensions temporarily
  4. Check if JavaScript is enabled
  5. Try incognito/private mode
  • Go to Settings → Appearance
  • Select your preferred theme directly
  • If using “Auto,” check your device’s system settings
Use your browser’s zoom function:
  • Zoom in: Ctrl/Cmd + Plus (+)
  • Zoom out: Ctrl/Cmd + Minus (-)
  • Reset: Ctrl/Cmd + 0

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Account Issues

Email changes aren’t currently available through the interface. Please contact support to request an email change.
Don’t worry! You have 30 days to cancel:
  1. Log in to your account
  2. You’ll see a banner about pending deletion
  3. Click “Cancel deletion”
  4. Your account is restored immediately
  • Download links expire after 7 days
  • Try requesting a new export
  • Check that your browser isn’t blocking downloads
  • Try a different browser

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Still Stuck?

Contact Support

If none of these solutions work, reach out and we’ll help you directly.